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*Please click HERE for updates on COVID-19 impact on international shipping*

Shipping is now scheduled twice a week on MONDAY and THURSDAY until further notice. Cut-off time is 6pm on Sunday and Wednesday Singapore time, GMT+8. 

 

IMPORTANT INFORMATION

By purchasing from our shop you have read and agree to our shop policies. Please take time to read the Payment & Shipping policy and the entire product listing description for the item that you want to order.

Many thanks!

FindingnanaShop

 

FAQs

A) PAYMENT

Q: How do I make payment for my order?

We accept payments via PayPal or you can check out manually with a credit card from Visa, MasterCard and American Express. (local and international orders)

Bank Transfer option is available only for customer with Singapore delivery address (local orders). By choosing Bank Transfer as your mode of payment, you agree to pay in SGD which will be converted from the shop currency in USD using the prevailing exchange rate. 

Q: Do I need a PayPal account to make payment via PayPal?

You DO NOT need to have a PayPal account to make the payment. You can make payment using your credit card safely via PayPal.

 

B) SHIPPING

Q: Do you ship internationally?

Yes! We ship WORLDWIDE.

All orders are shipped from Singapore using Singapore’s national postal service SingPost using SingPost International Airmail (small package up to 2kg) service. SingPost offers the most reliable and economical shipping rates.

At this moment, we do not offer shipping via DHL, FedEx or UPS as their shipping rates are rather expensive shipping internationally from Singapore. We would like to offer you the best shipping rates without hurting your pockets!

 

Q: What is your shipping rate like?

You will be updated with an estimated shipping fee in “Your Shopping Cart” page before you proceed to make payment for your order. Shipping rates are calculated on the total weight of your order.

Please note that all duty and customs taxes applicable are payable by the recipient; Findingnana Shop will not be held responsible for these costs.

Special notes for shipping to CANADA - Due to unforeseen issue and our experiences, shipping to Canada might take longer (1-2 months) than expected. 

 

New adjusted rate from Singapore Post effective from 15 October 2020

Local Registered Rate (in USD)
Maximum Dimensions	Maximum Weight	Registered Package Rate
324 x 229 x 65mm	2kg	$2.50

                                          

 

International Registered Airmail Rates (in USD)
Destination	Weight Step Up To (max weight: 2kg)	Registered Package Rate
Zone 1 Brunei, Malaysia	0g - 250g	$5.50
	251g - 500g	$7.00
	501g - 1kg	$10.50
	1.001kg - 2kg	$17.50
Zone 2 Countries in Asia & the Pacific (except Australia, Japan & New Zealand)	0g - 250g	$7.00
	251g - 500g	$12.00
	501g - 1kg	$19.50
	1.001kg - 2kg	$36.00
Zone 3 Australia, Japan, New Zealand & rest of the world	0g - 250g	$9.00
	251g - 500g	$16.00
	501g - 1kg	$26.00
	1.001kg - 2kg	$49.50

 

Q: Do you offer free shipping?

Local Order (Singapore only)

YES! For orders US$50 and above (< 2kg in total weight), you will be able to enjoy FREE shipping with registered mail (tracking).

International Order

Unfortunately, we are unable to offer free shipping for now. As our small business continues to grow in future, we will consider a flat shipping rate for our customers. Nevertheless, thank you so much for your support and we hope to continue to grow as a small local business. 

 

Q: How fast do you dispatch my order?

Your order will be processed and dispatched within 3 working/business days (excluding weekend). 

We ship orders twice a week usually on Monday and Thursday. If either of these days is a Public Holiday, we will ship on the following business day. For example, if you place your order between Friday to Saturday your order will normally be shipped on Monday.

After you have made your purchase, you will receive a confirmation email from us. As soon as we are ready to dispatch your purchase, we will send you the shipping details.

For local orders paid using Bank Transfer payment option, your order will be dispatched upon receiving your payment.

 

Q: Will I receive a tracking number for my order?

Local Order (Singapore only)

• YES! For order US$50 and above (< 2kg in total weight), you will be able to enjoy FREE shipping with registered mail (tracking).
• For order US$50 and below, your order will be shipped with registered mail (tracking) at a flat rate of $2.50 up to maximum 2kg.

 International Order

• ALL orders will automatically qualify for Singpost International Registered AirMail with tracking number that requires signature confirmation upon receipt of package.

 

Q: What is the average shipping time to my country?

Shipping takes between

• 1-3 days for local order
• 7-20 days for international orders (depending on your region, e.g. Asia, Oceania, Middle East, Europe, North America, etc.)

 The estimated delivery days are NOT guaranteed, depending on the situation of local delivery transport, customs clearance, local handling conditions, weather, natural disasters, postal strikes and seasons, the actual delivery days would vary. 

Important Clause - We will not be held responsible for:

• any shipping delay caused by weather conditions and local postal service labor dispute 
• if your shipping address is INCORRECT and your order could not be delivered to you and has to be redirected back to us (please refer to note below on re-shipping fee)

 

Once again, thank you for your support and it is a great pleasure having you at our shop!